Join Our Next Complimentary Experience Essentials Overview Taster

8th May: 14:30 – 16:30, BST

Enhance the Experience of your Employees.

Improve the Experience of your Customers.

Bright Horse supports organisations and IT departments evolve to a modern mechanism of using Experience Level Agreements, or XLAs, to improve employee experience.

Hear it from the Experience Experts

Learn about the effects and importance of experience from leading industry experts.

Paul Wilkinson

Business Development Director, Three-time Conference Award Winner & Chief Architect of "The Shiny New Thing that Really Helps''

OUR SERVICES...

Experience Education

Consulting

Nexthink

Plenty More to Explore

ABOUT BRIGHT HORSE

Since 2015, Bright Horse has been at the forefront of the employee experience movement and helping organisations to improve their employee's productivity. Realising that many organisations struggle with this, Bright Horse focuses on helping them fix these issues by measuring, managing and improving employees' experience of their digital workplace.

We Educate, Assess, Advise and provide Technical Solutions and support to ensure that IT delivers the right outcomes and values.

Meet the Team

What We Offer

Experience Education

Fully accredited 1 - 3 days courses on all things experience and experience management

Experience Consulting

We offer support to help start, continue or manage your XLA journey where we can coach and advise you, take it on for you, do it together with you

Nexthink Consultancy and Solutions

Experts in the delivery of Nexthink to customers, we have supported numerous organisations with their installation and support of Nexthink

Events

Raising awareness of the power of experience is at the heart of everything we do. To this end, we run public webinars and courses as well as the option for private courses. Check out our upcoming events

Coming Up

Wed, Apr 24
Experience Practitioner - Europe
Online
Register Now
Apr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1
Online
This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
Thu, May 09
Introduction to XLA's - May 2024 - THIS CLASS IS NOW FULL
Virtual Event
Details
May 09, 2024, 9:30 AM – 1:30 PM
Virtual Event
If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs is an excellent starting point.
Thu, May 09
Complimentary Experience Essentials Overview - America
Experience Essentials Overview
Register Now
May 09, 2024, 4:30 PM – 6:30 PM GMT+1
Experience Essentials Overview
Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Tue, May 14
Experience Foundation - Europe - THIS COURSE IS NOW FULL
Online
Details
May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
Online
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Thu, May 23
Designing XLA's - May 2024
Virtual Event
Register Now
May 23, 2024, 9:30 AM – 4:30 PM
Virtual Event
Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
Tue, May 28
Experience Foundation - America
Online
Register Now
May 28, 2024, 4:30 PM GMT+1 – May 30, 2024, 11:30 PM GMT+1
Online
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Thu, May 30
Implementing XLA's - May 2024
Virtual Event
Register Now
May 30, 2024, 9:30 AM – 4:30 PM
Virtual Event
Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.
Mon, Jun 03
Experience Practitioner - Europe
Online
Register Now
Jun 03, 2024, 9:30 AM GMT+1 – Jun 04, 2024, 4:30 PM GMT+1
Online
This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
Tue, Jun 04
Complimentary Experience Essentials Overview - America
Experience Essentials Overview
Register Now
Jun 04, 2024, 4:30 PM – 6:30 PM GMT+1
Experience Essentials Overview
Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Wed, Jun 05
Complimentary Experience Essentials Overview - Europe
Experience Essentials Overview
Register Now
Jun 05, 2024, 2:30 PM – 4:30 PM GMT+1
Experience Essentials Overview
Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Thu, Jun 06
Experience Essentials - June 2024
Online
Register Now
Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
Online
Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
Wed, Jun 19
Experience Foundation - Europe
Online
Register Now
Jun 19, 2024, 9:30 AM GMT+1 – Jun 21, 2024, 4:30 PM GMT+1
Online
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Tue, Jun 25
Experience Foundation - America
Online
Register Now
Jun 25, 2024, 4:30 PM GMT+1 – Jun 27, 2024, 11:30 PM GMT+1
Online
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Wed, Jul 10
Complimentary Experience Essentials Overview - Europe
Experience Essentials Overview
Register Now
Jul 10, 2024, 2:30 PM – 4:30 PM GMT+1
Experience Essentials Overview
Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Thu, Jul 11
Complimentary Experience Essentials Overview - USA
Experience Essentials Overview
Register Now
Jul 11, 2024, 4:30 PM – 6:30 PM GMT+1
Experience Essentials Overview
Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Tue, Jul 16
Experience Foundation - Europe
Online
Register Now
Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
Online
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Wed, Jul 24
Experience Practitioner - America
Online
Register Now
Jul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1
Online
This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
Wed, Aug 07
Experience Essentials - August 2024
Online
Register Now
Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
Online
Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.

On-Demand Webinar

If you're unable to attend one of our webinars, we also have a webinar on-demand you can access anytime convenient to you.

Watch Webinar

CLIENT TESTIMONIES

"As a service manager and someone that has been in service a long time you get used to a certain way of working and thinking. This course is helping to educate me in changing that "