Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Mar 23
4 min

Named Surveys: Advantages, Disadvantages And Best Practices For Better Response

In the IT industry, surveys are one of the most effective tools to understand the kind of experience your employees or customers are...

Mar 14
3 min

Anonymous Surveys: Advantages, Disadvantages And Best Practices For Better Responses

Employee Experience is based on open and honest feedback, however, the problem occurs when employees do not wish to share their honest...

Mar 11
4 min

CSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2022

Customer Satisfaction or CSAT Survey responses are at an all-time low in 2022. This causes problems like ‘non-response bias’ leaving...

Mar 8
4 min

Experience Management Office: Why Every Company Needs An XMO In 2022

Anyone you meet in today’s day and age will have at least one story of how their experience with a particular product or service was so...

Jan 26
4 min

Employee Experience In Hybrid Working Model: How To Ensure Happy Workers In 2022?

The United Kingdom is hoping to get rid of the pandemic-related lockdown and other restrictions. From January 27, all Plan B restrictions...

Jan 20
3 min

4 Reasons Why Microsoft Windows 11 Is Leading To Bad Employee Experience Right Now

Ever since Microsoft launched Windows 11 for public use in October 2021, many companies have shown hesitance in accepting it as their new...

Jan 18
4 min

Chief Experience Officer: Why Every Company Needs A CXO

The role of the Chief Experience Officer (CXO) has become crucial for any major organisation in 2022, This is because customer experience...

Dec 28, 2021
6 min

What Is Customer Experience, Really? Key Strategies, Factors And Tips

The term “customer experience” (CX) has been gaining a lot of attention in recent years. Many companies are wishing to make it an...

Dec 6, 2021
3 min

How To Measure IT Performance In 2022? 7 Key Metrics For Success In IT

You have to agree that the need to measure IT performance has to be one of the most painstakingly important tasks that differentiate...

Dec 3, 2021
3 min

Ageism: Are Companies Refusing You Work Because Of Your Age?

Credit: AARP We might want to believe that discrimination in the workplace has vanished over the past century. Today’s employees are...

Nov 29, 2021
4 min

Sentiment Surveys: Employee Experience Based On Feelings & Attitude

In this day and age, sentiment regarding a company’s product or service is more valuable than ever before. Sentiment surveys and analyses...

Nov 25, 2021
2 min

Discrimination At Work: Can Your Name Limit Your Job Opportunities?

The world is filled with many beautiful different countries, cultures, ethnicities, and races. Our planet is filled with diversity. What...

Nov 11, 2021
2 min

Transparency At Work: 3 Ways To Gain Your Workers’ Trust

The most successful businesses are the ones where employees feel united and comfortable in their workplace. One way to achieve it is to...

Nov 8, 2021
5 min

Why The Digital Health Industry Will Be A Goldmine For IT Service Providers In 2022

In the past, the healthcare industry has been infamously slow in making technological and digital advances. As a result, they have...

Oct 19, 2021
3 min

IT Support For Law Firms: Why Is Information Technology Important In The Legal Sector?

Every law firm in the world aspires to be knowledge-intensive. Larger organisations understand the use of advanced technology for firm...

Oct 15, 2021
2 min

Mental Health Of Employees: 3 Ways How Companies Can Address Their Workers’ Wellbeing

Mental health is important for all of us. It impacts our quality of life, performance at work, and overall wellbeing. Especially today’s...

Oct 7, 2021
2 min

Real Gender Equality At Work May Take 100 Years More, Research Shows

Gender equality at work is a concept that was progressing for a while. Unfortunately, process evaluation, based on Global Gender Gap...

Sep 30, 2021
2 min

4-Day Work Weeks: What Advantages Can They Bring To Businesses?

In the 19th century, working five days a week became a norm in the factories. It was the best way to keep employee productivity at the...

Sep 27, 2021
3 min

5 Tips For Small MSPs To Increase Sales And Compete Against Bigger Businesses

Image Credit: WWE Find out five tips on how to build a managed services business. Become the MSP that can compete against the bigger...

Sep 23, 2021
3 min

We’ll Know That Work-Life Balance Is Important, But Why Exactly Is That?

When we talk about our lives, we can all agree that a career takes a huge part of it. Having and maintaining a job is directly impacting...