Apr 83 minXLAs Explained: How We Design ExperienceA key component in managing experience through XLAs is designing the experience we want to provide to our employees/ customers. By the...
Feb 54 minPersonalising Services: A Key to Moving from Service to ExperienceRecently, this author was helping a friend practice for a personal training exam. In between sets of poor form calisthenics, we ...
Aug 31, 20234 minRange of Valid Experience: What is it and Why is it Important to Consider for Experience Management?Starting out with experience level agreements (XLAs) can be a very exciting process. In the early stages, where the lightbulb moment is...
May 23, 20235 minExperience and the Finance Industry: Why they Should go Hand-in-HandWhy should the financial industry consider experience? In general, we have experiences with this industry almost, if not, daily. We rely...