Jul 3, 20234 minXLAs Explained: Bridging the Gap Between XLAs and ITILIn the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...
Sep 27, 20213 min5 Tips For Small MSPs To Increase Sales And Compete Against Bigger BusinessesImage Credit: WWE Find out five tips on how to build a managed services business. Become the MSP that can compete against the bigger...
Mar 26, 20193 minFrom Service To Experience: The Much-Needed Journey From SLAs to XLAsBright Horse ran an event based on the Service Maturity journey, talking about how to move from Chaos and Reactive support to an...
Feb 14, 20192 minIT Service Management: How The Industry Has Matured Over The YearsOver the past 30 years, we have often discussed elements of IT Service Management maturity with our clients, whether related to tools,...