Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Sep 27, 20213 min

5 Tips For Small MSPs To Increase Sales And Compete Against Bigger Businesses

Image Credit: WWE Find out five tips on how to build a managed services business. Become the MSP that can compete against the bigger...

Sep 14, 20213 min

4 XLA Bad Practices To Avoid For Great End-User Experience

If you and your company are losing out on growth prospects while your customers are going to your competitors, chances are that you may...

Aug 10, 20213 min

IT Support In COVID-19 Era: 5 Ways To Improve Employee Experience In Post-Pandemic United Kingdom

The COVID-19 pandemic left a massive dent in the various sectors of the British economy and the IT sector has not been an exception....

Dec 20, 20192 min

How ITIL4 helps the Service Experience?

ITIL was often felt to be too cumbersome, too vague, and too bureaucratic to be adopted with any level of success, and nobody likes...

Nov 25, 20197 min

Experience Level Agreements Explained: What Are XLAs?

An Experience Level Agreement, or XLA, is an experience metric that measures the gap between the experience you are delivering now, to...

Exciting News! XLABS and Bright Horse Merge!