We all need people who give us feedback. That’s how we improve
Our user sentiment survey consultancy advises and guides customers in planning, building and executing their user sentiment survey.
If you do not have any survey methodology but would like to understand user experience, or you have a form of user/customer satisfaction survey but have a low response rate, then our User Sentiment Survey consultancy can help.
How can we help?
We have deep experience of designing and delivering customer satisfaction/user sentiment surveys that are aimed at gathering user experience data. We assist customers with both the Art and Science of Surveys, including:
- How many questions should you ask?
- How should you score the answers?
- How should you phrase questions to solicit higher response rate?
- When should surveys be sent out?
- How often should they be sent out?
- What is the right coverage for a statistically valid survey?
- What response rate is statistically relevant?
In a Nutshell:
We believe that the above quote by Bill Gates is right – we need to know the honest truth, through regular feedback in order to improve. If you also want to achieve this, our consultants have the practical knowledge to help you.