Essence of Experience - April '22

Wed, 13 Apr

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Online Course

Essence of Experience - April '22

Engage with expert instructors and learn the unvarnished truth of the Art & Science of eXperience and how XLAs are changing the way we design and manage technology. Cost: Course: £260, plus VAT Exam (if required): £70

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Time & Location

13 Apr, 09:30 – 13:30 BST

Online Course

About the event

Overview

The Essence of Experience course, from our Experience partners and co-creators XLACollab and delivered exclusively by Bright Horse, enables attendees to engage with skilled and expert instructors to learn the unvarnished truth of the Art & Science of eXperience and how XLAs are changing the way we design and manage technology.

This 1-day course introduces Experience Level Agreements (XLAs). In class we use interactive studies and exercises to nail down the concept of XLA, setting learners on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

Cost:

  • Course: £260, plus VAT
  • Exam (if required): £70

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