Tue, 28 Jun
|Online Course
Essence of Experience - June '22
Engage with expert instructors and learn the unvarnished truth of the Art & Science of eXperience and how XLAs are changing the way we design and manage technology. Cost: Course: £260, plus VAT Exam (if required): £70
Time & Location
28 Jun, 09:30 BST – 29 Jun, 13:30 BST
Online Course
About the event
Overview
The Essence of Experience course, from our Experience partners and co-creators XLACollab and delivered exclusively by Bright Horse, enables attendees to engage with skilled and expert instructors to learn the unvarnished truth of the Art & Science of eXperience and how XLAs are changing the way we design and manage technology.
This 1-day course introduces Experience Level Agreements (XLAs). In class we use interactive studies and exercises to nail down the concept of XLA, setting learners on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Cost:
- Course: £260, plus VAT
- Exam (if required): £70