Tue, May 14
|Online
Experience Foundation - Europe - THIS COURSE IS NOW FULL
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Time & Location
May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
Online
About the event
Class Length: This class is 3 x days long (09:30am to 16:30pm)
Who Should Attend: Delegates should attend this class if they are considering implementing experience metrics (XLMs/XLAs) but are unsure how to approach it. This is a fully interactive and hands on class that gives delegates all the information they need to begin their journey to Experience Management.
Overview
- What is Experience Management
- How to Measure Experience (including the Experience Management Frameworks)
- Case Study Assignment (Lime Grove Airport)
- Six-Stepped Journey approach with education and practical's for each stage including:
- Evangelise, Explore, Envision, Enable, Execute, Embrace
- What to do next – practical steps for beginning your journey
Is there an Exam to take: This course is fully accredited by a certified APMG accreditation
Cost: £1,495 (inclusive of course materials and exam, worth £270)