Tue, Jan 16|
Experience Foundation - January 2024
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Time & Location
Jan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMT
About the event
Class Length: This class is 3 x days long (09:30am to 16:30pm)
Who Should Attend: Delegates should attend this class if they are considering implementing experience metrics (XLMs/XLAs) but are unsure how to approach it. This is a fully interactive and hands on class that gives delegates all the information they need to begin their journey to Experience Management.
1.What is Experience Management
2.How to Measure Experience (including the Experience Management Frameworks)
3.Case Study Assignment (Kiwi Airport)
4.Six Stepped Journey approach with education and practical's for each stage including:
Evangelise, Explore, Envision, Enable, Execute, Embrace
5.What to do next – practical steps for beginning your journey
Is there an Exam to take: This course is fully accredited by a certified APMG accreditation
Cost: £1,495 (inclusive of course materials and exam, worth £285)