Thu, May 09|
Introduction to XLA's - May 2024
If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs is an excellent starting point.
Time & Location
May 09, 2024, 9:30 AM – 1:30 PM
About the event
On Introducing XLAs, you will receive a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs.