Mastering The XMO - Jun '22

Wed, 22 Jun

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Online Course

Mastering The XMO - Jun '22

A 2-day course from our partners and co-contributors, XLACollab, and delivered exclusively by Bright Horse, Mastering the XMO takes learners through the concepts of the Experience Management Office (XMO). Duration: This is a 2-day course. ​ Costs: Course: £750 plus VAT, exam included

Time & Location

22 Jun, 13:30 BST – 23 Jun, 17:30 BST

Online Course

About the event

Overview

A 2-day course from our partners and co-contributors, XLACollab, and delivered exclusively by Bright Horse, Mastering the XMO takes learners through the concepts of the Experience Management Office (XMO).

We explore an XMOs scope, the roles required, a variety of science of experience management techniques, the art of experience interpretations, and dealing with the experience ecosystem in an operational environment.

Learners will acquire a practical understanding of what an XMO is and how it can work when implementing one, whilst also recapping the fundamentals of experience concepts and the XLA Framework.

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