Wed, 22 Jun
|Online Course
Mastering The XMO - Jun '22
A 2-day course from our partners and co-contributors, XLACollab, and delivered exclusively by Bright Horse, Mastering the XMO takes learners through the concepts of the Experience Management Office (XMO). Duration: This is a 2-day course. Costs: Course: £750 plus VAT, exam included
Time & Location
22 Jun, 13:30 BST – 23 Jun, 17:30 BST
Online Course
About the event
Overview
A 2-day course from our partners and co-contributors, XLACollab, and delivered exclusively by Bright Horse, Mastering the XMO takes learners through the concepts of the Experience Management Office (XMO).
We explore an XMOs scope, the roles required, a variety of science of experience management techniques, the art of experience interpretations, and dealing with the experience ecosystem in an operational environment.
Learners will acquire a practical understanding of what an XMO is and how it can work when implementing one, whilst also recapping the fundamentals of experience concepts and the XLA Framework.