Mastering XLAs - Jun '22

Wed, 15 Jun


Online Course

Mastering XLAs - Jun '22

The Mastering XLAs class is for all professionals and organizations that are ready to move past concepts and make experience a practical reality. Duration: This is a 2-day course. Costs: Course: £700 plus VAT, exam included.

Time & Location

15 Jun, 09:30 BST – 16 Jun, 13:30 BST

Online Course

About the event


In the 2-day Mastering XLAs course, we recap the fundamentals of experience concepts before introducing an overview of the XLA Framework. Using a case study, learners are then taken through the steps to understand what current experience data is needed, how to get it, where to get it and how to analyse it.

From there, the experience ambitions and target XLAs are designed so that the current experience discoveries and the experience ambitions can be merged. Learners are taken through the steps for how XLAs can be created in detail enough to be integrated into a formal contract if needed. The use of automated experience tools is introduced and the impact of tool use on a set of XLAs is demonstrated and discussed.

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