US Webinar: Implementing XLAs - August '23

“People will forget what you said, people will forget what you did but people will never forget how you made them feel”. This famous quote by Maya Angelou has never been more important to global organisations as we adapt to the world of hybrid work. It is now independently recognised that measuring and improving employee experience is recognised as the big differentiator for CIOs over the next 2 years. The adoption of XLAs and employee experience strategies has proved popular across the globe, and particualrly across America in the past year. Therefore, for the first time in our timings, we'd like to open up the opportunity to learn about the best practice approach and benefits of implementing XLAs to include our American audience accross the continent and beyond. 

A key component to unlocking IT success and ensuring great employee experience is the creation and management of experience level agreements (XLAs) to underpin employee experience improvements. But what does this mean to existing SLAs? How do you start in developing XLAs? Is there a best practice framework to follow? How can you govern these as they become the new normal? Throughout this webinar we will answer clearly the questions above and show attendees the best practice approach to improving employee experience and introducing XLAs.

Presenter

Neil Keating is the Co-Founder and CEO of Bright Horse who have been pioneering the pathway for improved employee experience since he started the company. Neil has worked in IT Services both internally and externally all his career and having worked on creating multiple outsourcing contracts is an expert in designing and managing IT Services to meet organisations' changing experience needs. Over the past few years  Neil has been speaking at events around the UK helping organisations move from SLAs to XLAs, and with partners Experience Collab, has helped create accredited Experience courses covering both the Art and the Science of employee experience. With a growing interest in XLAs across the Atlantic, Neil is now bringing his expertise to America.