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Webinar: Implementing XLAs - May '23
Webinar: Implementing XLAs - May '23

Thu, May 18



Webinar: Implementing XLAs - May '23

What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.

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Time & Location

May 18, 2023, 12:00 PM – 1:00 PM GMT+1


About the event

“People will forget what you said, people will forget what you did but people will never forget how you made them feel”. This famous quote by Maya Angelou has never been more important to UK organisations as we adapt to the new world of hybrid work. It is now independently recognised that measuring and improving employee experience is recognised as the big differentiator for CIOs over the next 2 years.

A key component to unlocking IT success and ensuring great employee experience is the creation and management of experience level agreements (XLAs) to underpin employee experience improvements. But what does this mean to existing SLAs? How do you start in developing XLAs? Is there a best practice framework to follow? How can you govern these as they become the new normal? Throughout this webinar we will answer clearly the questions above and show attendees the best practice approach to improving employee experience and introducing XLAs.


Neil Keating is the Co-Founder and CEO of Bright Horse who have been pioneering the pathway for improved employee experience since he started the company. Neil has worked in IT Services both internally and externally all his career and having worked on creating multiple outsourcing contracts is an expert in designing and managing IT Services to meet organisations' changing experience needs. Over the past few years  Neil has been speaking at events around the UK helping organisations move from SLAs to XLAs, and with partners XLACollab, has helped create accredited Experience courses covering both the Art and the Science of employee experience.

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