Mon, Jun 23
|Online
Experience Practitioner - Europe
This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
Time & Location
Jun 23, 2025, 9:30 AM GMT+1 – Jun 24, 2025, 4:30 PM GMT+1
Online
About the event
Class Length: This class is 2 x days long (09:30 to 16:30).
Who Should Attend: Delegates should attend this class if they want to learn how to design and implement XLAs and an XMO. It is designed for Experience Practitioners – those who will be building and managing experience metrics.
Overview
Recap on core Experience Frameworks
Including a practical session designing an XLA Stack™ for a fictional airline
An overview of the XLA Design Methodology