Experience Education

Bright Horse deliver exclusive experience education courses and business simulations to enable our customers to improve business performance and gain competitive advantage through improving the engagement and experience of their employees.

Our courses are delivered by experienced Bright Horse professionals and we are able to offer a range of delivery options including:

Public schedule courses
On-premise course delivery

Remote / on-line delivery

Accredited Courses

Experience Foundation

Advance past the fundamentals of experience and learn the framework used to design XLAs for real-world implementation.

Experience Practitioner

Acquire practical knowledge of how to design and implement XLAs, with the right structures in place to ensure accurate experience management.

Introductory Courses

Experience Essentials

Learn the fundamentals of experience, why it's so important to modern business, and get introduced to the Art and Science of Experience in this one-day course.

Introducing XLAs

Receive a comprehensive introduction to experience and why it has become an important factor for modern business leaders in this half-day course.

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Designing XLAs

Discover how to design XLAs based on current experience wants and needs in this one-day course.

Implementing XLAs

Learn how XLAs can be operationalised within an organisation and become introduced to the experience management office (XMO) in this one-day course

"Bright Horse were so flexible, working with and listening to our needs as the customer. They really are a partner rather than just a supplier, we have built a relationship and continue to work with them on improving services"