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Experience Essentials

Learn the Art and Science of Experience

  • Improve your employee’s productivity and happiness

  • Enhance your company’s growth

  • Compare and contrast the modern experience level agreement (XLA) with the KPI/SLA approach, and show how they work together

  • Show how XLAs accurately measure moments over time and anticipating experience – prior to an incident

  • See real-world examples in case studies and group exercises, showing the power of an XLA on your company

Attendee Testimony

“Engaging, well facilitated, good mix of sessions to keep interest up” 

The Art and Science of Experience

"People will forget what you said, people will forget what you did, but people will always remember how you made them feel"

 

Prerequisites: 

  • An understanding of ITSM principles and practices is beneficial.

Duration:

  • This is a 1 day course running from 09:30 to 16:30, UK time.

Cost:

  • £395, no exam

Who will be your fellow participants?

This class is for all professionals and organizations struggling to improve their customer and employee experience. Attendees typically attend this class if they do not know about Experience Management and why it is important. Many here had heard of XLAs, but just as many found this training while searching to improve on their traditional Service Level Agreements (SLAs).

Is there an exam to take?

This class does not have an exam associated with it. Attendees will have a final knowledge check quiz and gain a certificate of completion.

Upcoming Experience Essentials Classes 

  • Experience Essentials -  February 2024
    Experience Essentials -  February 2024
    Wed, Feb 07
    Online
    Feb 07, 2024, 9:30 AM – 4:30 PM GMT
    Online
    Feb 07, 2024, 9:30 AM – 4:30 PM GMT
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Essentials -  April 2024
    Experience Essentials -  April 2024
    Tue, Apr 09
    Online
    Apr 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Apr 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Essentials -  June 2024
    Experience Essentials -  June 2024
    Thu, Jun 06
    Online
    Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Essentials -  August 2024
    Experience Essentials -  August 2024
    Wed, Aug 07
    Online
    Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Essentials -  October 2024
    Experience Essentials -  October 2024
    Wed, Oct 09
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.

Experience Essentials FAQs

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