Bright Horse's

5 Ways To Improve IT Support In The COVID-19 Era

Look for new features and apps that gained popularity during the pandemic.

Pay Attention To The ‘New World’

As offices shut down, new avenues opened in the form of online conference calls being hosted on platforms like Zoom and Microsoft Teams.

Communication Is Key

Silos are easily created in the absence of common workspaces. As a result, miscommunications lead to setbacks in the team’s productivity.

Consider ITIL4 As Your Business Guide

ITIL4 provides a digital operating framework for organisations to churn out value from their IT-supported products and services.

Output Vs Outcomes

Write down the key pointers between the way your organisation performs a certain process and how it affects your customers.

Then find ways to improve your performance. This would invariably lead to an enhanced employee experience.

Most IT teams work simply to keep the infrastructure afloat. Time to think from your customer's perspective and start earning more.

SLA To XLA