Transform your Business into an Employee-Focused one
Become an employee-focused organisation
Embrace and embed the experience framework
Understand the value of an experience-based workplace culture
Cement understanding of employee experience with hands-on activities
"We have yet to implement XLAs within the business, however the course has helped to provide the foundations from which we can work, now knowing what roles and requirements need/can be included to be successful”
Embed the Experience Framework and Transform your Business
A 3 day course, the XLA Foundation introduces best practices for embracing XLAs (Experience Level Agreements) and transforming into an employee-focused organisation. You will learn how to embed the Experience framework and articulate the value of an experience-based culture.
Engage with skilled and expert instructors to learn the Art & Science of Experience and how XLAs are changing the way we design and manage technology.
Learn the Experience Framework
Envision experience by seeing the patterns, possibilities, and pathways forward to the experience.
Enable Experience through deep business intelligence to measure & interpret experience ambitions and gaps.
Execute experience to deliver, improve and innovate the experience ambition and reduce gaps.
Embrace experience to deliver, ensure and improve the experience for stakeholders and influencers.
Build Upon Essence of Experience
Learners take a QuickStart Assessment to understand the current baseline, which we reference as we guide you through each phase of the Experience Framework.
The hands-on activities not only allow you to understand the necessary steps within each phase of the framework (Envision, Enable, Execute & Embrace) but also to identify the next steps in your journey.
Course / Student Materials:
Instructor-led education and assignment facilitation
Pre-class resources, including a recap of the Essence of Experience
Learner Manual (excellent post-class reference)
Participation in our games. Exercises and study aids
Sample exams and exam preparation
XLA Foundation certification examination, leading to XLA Ambassador
Experience Framework Action Kit
The Essence of Experience is recommended, but not required.
This is a 2-day course.
Course: £600 plus VAT, exam included
Who will be your fellow participants?
This class is for all professionals and organisations struggling to improve their customer and employee experience by augmenting traditional Service Level Agreements (SLAs) with XLAs.
Learners will be equipped to earn their Experience Level Agreement (XLA) Ambassador certificate by achieving a passing score (65%) on the 45-minute exam, consisting of 20 multiple-choice questions.
Upcoming XLA Foundation Courses