Thu, May 30|
Implementing XLA's - May 2024
Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.
Time & Location
May 30, 2024, 9:30 AM – 4:30 PM
About the event
We introduce the XMO concept, discussing key processes and tools necessary to managing XLAs once implemented. We cover the ways in which experience can continually be managed and kept relevant with the changing nature of experience landscape.