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Experience Foundation

Transform your Business into an Employee-Focused one

  • Become an employee-focused organisation

  • Embrace and embed the experience framework

  • Understand the value of an experience-based workplace culture

  • Cement understanding of employee experience with hands-on activities

Attendee Testimony

"We have yet to implement XLAs within the business, however the course has helped to provide the foundations from which we can work, now knowing what roles and requirements need/can be included to be successful”

Embed the Experience Optimisation Framework and Transform your Business

Building Foundations

A 3-day course, Experience Foundation introduces best practices for embracing XLAs (Experience Level Agreements) and transforming into an employee-focused organisation.  This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focuses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.

Engage with skilled and expert instructors to learn the Art & Science of Experience and how XLAs are changing the way we design and manage technology.

Learn the Experience Framework

Evangelise experience, promote it across your business and learn why its importance.

Explore what experience measures you currently have and what you experience landscape currently is.

Envision experience by seeing the patterns, possibilities, and pathways forward to the experience.

Enable experience through deep business intelligence to measure & interpret experience ambitions and gaps.

Execute experience to deliver, improve and innovate the experience ambition and reduce gaps.

Embrace experience to deliver, ensure and improve the experience for stakeholders and influencers.

Advance Past the Essentials

Attendees take part in various practicals and case study assignments to solidify learning and see how xlas can be applied in practical circumstances.

The hands-on activities not only allow you to understand the necessary steps within each phase of the framework but also to identify the next practicals steps in your journey.

Prerequisites:

  • There are no prerequisites for Experience Foundation, although you may want to begin with Experience Essentials if experience is something not yet encountered by you or your organisation.  

Duration:

  • ​Three days, with times for each typically running from 09:30 - 16:30, UK time.

Cost:

  • £1,495

  • Includes exam - worth £285

Who will be your fellow participants?

This class is for all professionals and organisations struggling to improve their customer and employee experience by augmenting traditional Service Level Agreements (SLAs) with XLAs.

Certification:

This course is full accredited by certified APMG accreditation. Attendees will earn their Experience Foundation certificate by achieving a passing 50% mark on a 40-minute multiple-choice exam.

Upcoming Experience Foundation Classes

  • Experience Foundation - January 2024
    Experience Foundation - January 2024
    Tue, Jan 16
    Online
    Jan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMT
    Online
    Jan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - February 2024
    Experience Foundation - February 2024
    Tue, Feb 13
    Online
    Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMT
    Online
    Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - March 2024
    Experience Foundation - March 2024
    Mon, Mar 11
    Online
    Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMT
    Online
    Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - April 2024
    Experience Foundation - April 2024
    Tue, Apr 16
    Online
    Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1
    Online
    Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - May 2024
    Experience Foundation - May 2024
    Tue, May 14
    Online
    May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
    Online
    May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation -  June 2024
    Experience Foundation -  June 2024
    Mon, Jun 10
    Online
    Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1
    Online
    Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - July 2024
    Experience Foundation - July 2024
    Tue, Jul 16
    Online
    Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
    Online
    Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - August 2024
    Experience Foundation - August 2024
    Tue, Aug 13
    Online
    Aug 13, 2024, 9:30 AM GMT+1 – Aug 15, 2024, 4:30 PM GMT+1
    Online
    Aug 13, 2024, 9:30 AM GMT+1 – Aug 15, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - September 2024
    Experience Foundation - September 2024
    Tue, Sep 10
    Online
    Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
    Online
    Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - October 2024
    Experience Foundation - October 2024
    Tue, Oct 15
    Online
    Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
    Online
    Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - November 2024
    Experience Foundation - November 2024
    Tue, Nov 12
    Online
    Nov 12, 2024, 9:30 AM GMT – Nov 14, 2024, 4:30 PM GMT
    Online
    Nov 12, 2024, 9:30 AM GMT – Nov 14, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.

Experience Foundation FAQs

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