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Upcoming Events At Bright Horse

  • Designing XLA's - May 2024 - THIS EVENT IS FULL
    Designing XLA's - May 2024 - THIS EVENT IS FULL
    Thu, May 23
    May 23, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    May 23, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Experience Foundation - America
    Experience Foundation - America
    Tue, May 28
    May 28, 2024, 4:30 PM GMT+1 – May 30, 2024, 11:30 PM GMT+1
    Online
    May 28, 2024, 4:30 PM GMT+1 – May 30, 2024, 11:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Practitioner - Europe
    Experience Practitioner - Europe
    Mon, Jun 03
    Jun 03, 2024, 9:30 AM GMT+1 – Jun 04, 2024, 4:30 PM GMT+1
    Online
    Jun 03, 2024, 9:30 AM GMT+1 – Jun 04, 2024, 4:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Complimentary Experience Essentials Overview - Europe
    Complimentary Experience Essentials Overview - Europe
    Tue, Jun 18
    Jun 18, 2024, 2:30 PM – 4:30 PM GMT+1
    Experience Essentials Overview
    Jun 18, 2024, 2:30 PM – 4:30 PM GMT+1
    Experience Essentials Overview
    Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
  • Experience Foundation -  Europe
    Experience Foundation -  Europe
    Wed, Jun 19
    Jun 19, 2024, 9:30 AM GMT+1 – Jun 21, 2024, 4:30 PM GMT+1
    Online
    Jun 19, 2024, 9:30 AM GMT+1 – Jun 21, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - America
    Experience Foundation - America
    Tue, Jun 25
    Jun 25, 2024, 4:30 PM GMT+1 – Jun 27, 2024, 11:30 PM GMT+1
    Online
    Jun 25, 2024, 4:30 PM GMT+1 – Jun 27, 2024, 11:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Jul 16
    Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
    Online
    Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Complimentary Experience Essentials Overview - USA
    Complimentary Experience Essentials Overview - USA
    Tue, Jul 23
    Jul 23, 2024, 4:30 PM – 6:30 PM GMT+1
    Experience Essentials Overview
    Jul 23, 2024, 4:30 PM – 6:30 PM GMT+1
    Experience Essentials Overview
    Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
  • Experience Practitioner - America
    Experience Practitioner - America
    Wed, Jul 24
    Jul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1
    Online
    Jul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Experience Essentials -  August 2024
    Experience Essentials -  August 2024
    Wed, Aug 07
    Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Practitioner - Europe
    Experience Practitioner - Europe
    Wed, Aug 28
    Aug 28, 2024, 9:30 AM GMT+1 – Aug 29, 2024, 4:30 PM GMT+1
    Online
    Aug 28, 2024, 9:30 AM GMT+1 – Aug 29, 2024, 4:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Sep 10
    Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
    Online
    Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Introduction to XLA's - Sept 2024
    Introduction to XLA's - Sept 2024
    Mon, Sep 16
    Sep 16, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    Sep 16, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs course is an excellent starting point.
  • Designing XLA's - Sept 2024
    Designing XLA's - Sept 2024
    Tue, Sep 17
    Sep 17, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Sep 17, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Implementing XLA's - Sept 2024
    Implementing XLA's - Sept 2024
    Wed, Sep 18
    Sep 18, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Sep 18, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.
  • Experience Essentials -  October 2024
    Experience Essentials -  October 2024
    Wed, Oct 09
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Oct 15
    Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
    Online
    Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Practitioner - Europe
    Experience Practitioner - Europe
    Tue, Oct 29
    Oct 29, 2024, 9:30 AM GMT – Oct 30, 2024, 4:30 PM GMT
    Online
    Oct 29, 2024, 9:30 AM GMT – Oct 30, 2024, 4:30 PM GMT
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
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