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Upcoming Events At Bright Horse

  • Webinar:  Implementing XLA's - 19th December 2023
    Webinar:  Implementing XLA's - 19th December 2023
    Tue, Dec 19
    Dec 19, 2023, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Dec 19, 2023, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 11th January 2024
    Webinar:  Implementing XLA's - 11th January 2024
    Thu, Jan 11
    Jan 11, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Jan 11, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Experience Foundation - January 2024
    Experience Foundation - January 2024
    Tue, Jan 16
    Jan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMT
    Online
    Jan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Essentials -  February 2024
    Experience Essentials -  February 2024
    Wed, Feb 07
    Feb 07, 2024, 9:30 AM – 4:30 PM GMT
    Online
    Feb 07, 2024, 9:30 AM – 4:30 PM GMT
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Webinar:  Implementing XLA's - 8th February 2024
    Webinar:  Implementing XLA's - 8th February 2024
    Thu, Feb 08
    Feb 08, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Feb 08, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Experience Foundation - February 2024
    Experience Foundation - February 2024
    Tue, Feb 13
    Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMT
    Online
    Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Practitioner - February 2024
    Experience Practitioner - February 2024
    Thu, Feb 22
    Feb 22, 2024, 9:30 AM GMT – Feb 23, 2024, 4:30 PM GMT
    Online
    Feb 22, 2024, 9:30 AM GMT – Feb 23, 2024, 4:30 PM GMT
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Webinar:  Implementing XLA's - 6th March 2024
    Webinar:  Implementing XLA's - 6th March 2024
    Wed, Mar 06
    Mar 06, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Mar 06, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Experience Foundation - March 2024
    Experience Foundation - March 2024
    Mon, Mar 11
    Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMT
    Online
    Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Webinar:  Implementing XLA's - 3rd April 2024
    Webinar:  Implementing XLA's - 3rd April 2024
    Wed, Apr 03
    Apr 03, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    Apr 03, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Experience Essentials -  April 2024
    Experience Essentials -  April 2024
    Tue, Apr 09
    Apr 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Apr 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Foundation - April 2024
    Experience Foundation - April 2024
    Tue, Apr 16
    Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1
    Online
    Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Practitioner - April 2024
    Experience Practitioner - April 2024
    Wed, Apr 24
    Apr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1
    Online
    Apr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Webinar:  Implementing XLA's - 8th May 2024
    Webinar:  Implementing XLA's - 8th May 2024
    Wed, May 08
    May 08, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    May 08, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Experience Foundation - May 2024
    Experience Foundation - May 2024
    Tue, May 14
    May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
    Online
    May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Webinar:  Implementing XLA's - 5th June 2024
    Webinar:  Implementing XLA's - 5th June 2024
    Wed, Jun 05
    Jun 05, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    Jun 05, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Experience Essentials -  June 2024
    Experience Essentials -  June 2024
    Thu, Jun 06
    Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Foundation -  June 2024
    Experience Foundation -  June 2024
    Mon, Jun 10
    Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1
    Online
    Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
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