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Upcoming Events At Bright Horse
Tue, Dec 19Dec 19, 2023, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sDec 19, 2023, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.- Thu, Jan 11Jan 11, 2024, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sJan 11, 2024, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
Tue, Jan 16Jan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMTOnlineJan 16, 2024, 9:30 AM GMT – Jan 18, 2024, 4:30 PM GMTOnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Feb 07, 2024, 9:30 AM – 4:30 PM GMTOnlineExperience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.- Thu, Feb 08Feb 08, 2024, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sFeb 08, 2024, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
- Tue, Feb 13Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMTOnlineFeb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMTOnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Thu, Feb 22Feb 22, 2024, 9:30 AM GMT – Feb 23, 2024, 4:30 PM GMTOnlineFeb 22, 2024, 9:30 AM GMT – Feb 23, 2024, 4:30 PM GMTOnlineThis class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.- Wed, Mar 06Mar 06, 2024, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sMar 06, 2024, 3:30 PM – 4:30 PM GMTVirtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
- Mon, Mar 11Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMTOnlineMar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMTOnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
- Wed, Apr 03Apr 03, 2024, 3:30 PM – 4:30 PM GMT+1Virtual Webinar - Implementing XLA'sApr 03, 2024, 3:30 PM – 4:30 PM GMT+1Virtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
- Apr 09, 2024, 9:30 AM – 4:30 PM GMT+1OnlineExperience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
- Tue, Apr 16Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1OnlineApr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
- Wed, Apr 24Apr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1OnlineApr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1OnlineThis class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
- Wed, May 08May 08, 2024, 3:30 PM – 4:30 PM GMT+1Virtual Webinar - Implementing XLA'sMay 08, 2024, 3:30 PM – 4:30 PM GMT+1Virtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
- Tue, May 14May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1OnlineMay 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
- Wed, Jun 05Jun 05, 2024, 3:30 PM – 4:30 PM GMT+1Virtual Webinar - Implementing XLA'sJun 05, 2024, 3:30 PM – 4:30 PM GMT+1Virtual Webinar - Implementing XLA'sWhat do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
- Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1OnlineExperience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
- Mon, Jun 10Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1OnlineJun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
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