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Intoduction to Experience Courses Banner Image - Bright Horse

Introduction to Experience

Learn the Art and Science of Experience with Experience Essentials or become introduced to experience with Introducing XLAs

  • Learn what experience is and why it is important for employee’s productivity and happiness

  • Learn how experience can enhance your company’s growth

  • Compare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together

  • See how XLAs accurately measure moments over time and anticipate experience – prior to an incident

  • See real-world examples in case studies and take part in a hands-on exercise to display the power of XLAs.

Attendee Testimony

“Engaging, well facilitated, good mix of sessions to keep interest up” 

Experience Essentials

"People will forget what you said, people will forget what you did, but people will always remember how you made them feel"

Duration:

  • This is a 1 day course running from 09:30 to 16:30, UK time.

Cost:

  • £395

Introducing XLAs

If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs course is an excellent starting point.

 

As factors like purpose and a sense of community become key factors for employment for current and upcoming employees, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. 

On Introducing XLAs, you will receive a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs.

Duration

Introduction to XLAs is a 4-hour half-day course that runs from 9:30am - 1:30pm, UK time.


Cost
£199 per delegate on our public schedule.

£1,495 per private event (up to 12 delegates).

 

Prerequisites: 

  • An understanding of ITSM principles and practices is beneficial.

Course Materials

  • For Experience Essentials, all students will be provided with a workbook containing the learning points and the exercise from the course.

  • For Introducing XLAs, all students will receive key concept slides. 

Who will be your fellow participants?

These classes are intended for all professionals and organizations struggling to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many here had heard of XLAs, but just as many found this training while searching to improve on their traditional Service Level Agreements (SLAs).

Someone may prefer a comprehensive introduction and choose Introducing XLAs, or may want something more to takeaway back to their organisation and choose the full day of Experience Essentials.

Is there an exam to take?

Neither Experience Essentials nor Introducing XLAs has an associated exam.

Upcoming Experience Essentials and Introducing XLAs Courses

  • Experience Essentials -  October 2024
    Experience Essentials -  October 2024
    Wed, Oct 09
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Introduction to XLA's - May 2024 - THIS EVENT IS FULL
    Introduction to XLA's - May 2024 - THIS EVENT IS FULL
    Thu, May 09
    Virtual Event
    May 09, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    May 09, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs is an excellent starting point.
  • Experience Essentials -  August 2024
    Experience Essentials -  August 2024
    Wed, Aug 07
    Online
    Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Introduction to XLA's - July 2024
    Introduction to XLA's - July 2024
    Tue, Jul 02
    Virtual Event
    Jul 02, 2024, 9:30 AM – Jul 03, 2024, 1:30 PM
    Virtual Event
    Jul 02, 2024, 9:30 AM – Jul 03, 2024, 1:30 PM
    Virtual Event
    If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs is an excellent starting point.
  • Experience Essentials -  June 2024
    Experience Essentials -  June 2024
    Thu, Jun 06
    Online
    Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.

Experience Essentials and Introducing XLAs FAQs

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