Webinar
A key component to unlocking IT success and ensuring great employee experience is the creation, management and implementation of XLAs (Experience Level Agreements) to underpin improvement in employee experience. To this end, Bright Horse have put together a popular webinar on the very subject. Our Implementing XLAs webinar is delivered monthly with the aim of highlighting the importance of XLAs and how they can be implemented.
Implementing XLAs
“People will forget what you said, people will forget what you did but people will never forget how you made them feel”. This famous quote by Maya Angelou has never been more important to UK organisations as they adapt to the world of the hybrid working model. It is now independently recognised that measuring and improving the employee experience is recognised as the big differentiator for CIOs over the next 2 years.
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What does this mean to existing SLAs? How do you start developing XLAs? Is there a best practice framework to follow? How can you govern these as they become the new normal? Throughout our webinar for end users, we will clearly answer the above questions and show attendees the best practice approach to improving the employee experience and introducing XLAs.
Attendees will receive practical guidance on how to implement an XLA.
Presenter
Neil Keating is the Co-Founder and CEO of Bright Horse who have been pioneering the pathway for improved employee experience since he started the company. Neil has worked in IT Services both internally and externally all his career. Having worked on creating multiple outsourcing contracts, he is an expert in designing and managing IT Services to meet organisations changing experience needs.
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For the last 12 months Neil has been delivering virtual and onsite events within the UK and globally, helping organisations move from SLAs to XLAs and with partners, Experience Collab, has helped create accredited Experience courses covering both the Art and the Science of employee experience.