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Webinar

A key component to unlocking IT success and ensuring great employee experience is the creation, management and implementation of XLAs (Experience Level Agreements) to underpin improvement in employee experience. To this end, Bright Horse have put together a popular webinar on the very subject. Our Implementing XLAs webinar is delivered monthly with the aim of highlighting the importance of XLAs and how they can be implemented.

Implementing XLAs

“People will forget what you said, people will forget what you did but people will never forget how you made them feel”. This famous quote by Maya Angelou has never been more important to UK organisations as they adapt to the world of the hybrid working model. It is now independently recognised that measuring and improving the employee experience is recognised as the big differentiator for CIOs over the next 2 years.

What does this mean to existing SLAs? How do you start developing XLAs? Is there a best practice framework to follow? How can you govern these as they become the new normal? Throughout our webinar for end users, we will clearly answer the above questions and show attendees the best practice approach to improving the employee experience and introducing XLAs.

Attendees will receive practical guidance on how to implement an XLA.

XLA Webinar End Users - Bright Horse

Presenter

Neil Keating is the Co-Founder and CEO of Bright Horse who have been pioneering the pathway for improved employee experience since he started the company. Neil has worked in IT Services both internally and externally all his career. Having worked on creating multiple outsourcing contracts, he is an expert in designing and managing IT Services to meet organisations changing experience needs.

For the last 12 months Neil has been delivering virtual and onsite events within the UK and globally, helping organisations move from SLAs to XLAs and with partners, Experience Collab, has helped create accredited Experience courses covering both the Art and the Science of employee experience.

Upcoming Webinars

On-Demand Webinar

  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Jul 16
    Online
    Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
    Online
    Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Complimentary Experience Essentials Overview - USA
    Complimentary Experience Essentials Overview - USA
    Tue, Jul 23
    Experience Essentials Overview
    Jul 23, 2024, 7:00 PM – 9:00 PM GMT+1
    Experience Essentials Overview
    Jul 23, 2024, 7:00 PM – 9:00 PM GMT+1
    Experience Essentials Overview
    Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
  • Experience Practitioner - America
    Experience Practitioner - America
    Wed, Jul 24
    Online
    Jul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1
    Online
    Jul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Complimentary Experience Essentials Overview - Europe
    Complimentary Experience Essentials Overview - Europe
    Wed, Jul 31
    Experience Essentials Overview
    Jul 31, 2024, 2:30 PM – 4:30 PM GMT+1
    Experience Essentials Overview
    Jul 31, 2024, 2:30 PM – 4:30 PM GMT+1
    Experience Essentials Overview
    Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
  • Experience Bootcamp
    Experience Bootcamp
    Mon, Aug 19
    Virtual Event
    Aug 19, 2024, 9:30 AM GMT+1 – Aug 23, 2024, 4:30 PM GMT+1
    Virtual Event
    Aug 19, 2024, 9:30 AM GMT+1 – Aug 23, 2024, 4:30 PM GMT+1
    Virtual Event
    An exciting, rare opportunity for anyone wanting to become experience certified. Over 5 days, Bright Horse will host Experience Foundation and Experience Practitioner, providing attendees with the underlying and practical knowledge and best practices for implementing experience management.
  • Experience Practitioner - Europe
    Experience Practitioner - Europe
    Wed, Aug 28
    Online
    Aug 28, 2024, 9:30 AM GMT+1 – Aug 29, 2024, 4:30 PM GMT+1
    Online
    Aug 28, 2024, 9:30 AM GMT+1 – Aug 29, 2024, 4:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Sep 10
    Online
    Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
    Online
    Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Introduction to XLA's - Sept 2024
    Introduction to XLA's - Sept 2024
    Mon, Sep 16
    Virtual Event
    Sep 16, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    Sep 16, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs course is an excellent starting point.
  • Designing XLA's - Sept 2024
    Designing XLA's - Sept 2024
    Tue, Sep 17
    Virtual Event
    Sep 17, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Sep 17, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Implementing XLA's - Sept 2024
    Implementing XLA's - Sept 2024
    Wed, Sep 18
    Virtual Event
    Sep 18, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Sep 18, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.
  • Experience Essentials -  October 2024
    Experience Essentials -  October 2024
    Wed, Oct 09
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Oct 09, 2024, 9:30 AM – 4:30 PM GMT+1
    Online
    Experience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Oct 15
    Online
    Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
    Online
    Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Experience Practitioner - Europe
    Experience Practitioner - Europe
    Tue, Oct 29
    Online
    Oct 29, 2024, 9:30 AM GMT – Oct 30, 2024, 4:30 PM GMT
    Online
    Oct 29, 2024, 9:30 AM GMT – Oct 30, 2024, 4:30 PM GMT
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Experience Foundation - Europe
    Experience Foundation - Europe
    Tue, Nov 12
    Online
    Nov 12, 2024, 9:30 AM GMT – Nov 14, 2024, 4:30 PM GMT
    Online
    Nov 12, 2024, 9:30 AM GMT – Nov 14, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Introduction to XLA's - Nov 2024
    Introduction to XLA's - Nov 2024
    Tue, Nov 19
    Virtual Event
    Nov 19, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    Nov 19, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs course is an excellent starting point.
  • Designing XLA's - Nov 2024
    Designing XLA's - Nov 2024
    Wed, Nov 20
    Virtual Event
    Nov 20, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Nov 20, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Implementing XLA's - Nov 2024
    Implementing XLA's - Nov 2024
    Thu, Nov 21
    Virtual Event
    Nov 21, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Nov 21, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.

What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them?

Gets the answers to these questions and more whenever you need with our on-demand webinar

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