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Webinar

A key component to unlocking IT success and ensuring great employee experience is the creation, management and implementation of XLAs (Experience Level Agreements) to underpin improvement in employee experience. To this end, Bright Horse have put together a popular webinar on the very subject. Our Implementing XLAs webinar is delivered monthly with the aim of highlighting the importance of XLAs and how they can be implemented.

Implementing XLAs

“People will forget what you said, people will forget what you did but people will never forget how you made them feel”. This famous quote by Maya Angelou has never been more important to UK organisations as they adapt to the world of the hybrid working model. It is now independently recognised that measuring and improving the employee experience is recognised as the big differentiator for CIOs over the next 2 years.

What does this mean to existing SLAs? How do you start developing XLAs? Is there a best practice framework to follow? How can you govern these as they become the new normal? Throughout our webinar for end users, we will clearly answer the above questions and show attendees the best practice approach to improving the employee experience and introducing XLAs.

Attendees will receive practical guidance on how to implement an XLA.

XLA Webinar End Users - Bright Horse

Presenter

Neil Keating is the Co-Founder and CEO of Bright Horse who have been pioneering the pathway for improved employee experience since he started the company. Neil has worked in IT Services both internally and externally all his career. Having worked on creating multiple outsourcing contracts, he is an expert in designing and managing IT Services to meet organisations changing experience needs.

For the last 12 months Neil has been delivering virtual and onsite events within the UK and globally, helping organisations move from SLAs to XLAs and with partners, Experience Collab, has helped create accredited Experience courses covering both the Art and the Science of employee experience.

Upcoming Webinars

On-Demand Webinar

  • Webinar:  Implementing XLA's - 19th December 2023
    Webinar:  Implementing XLA's - 19th December 2023
    Tue, Dec 19
    Virtual Webinar - Implementing XLA's
    Dec 19, 2023, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Dec 19, 2023, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 11th January 2024
    Webinar:  Implementing XLA's - 11th January 2024
    Thu, Jan 11
    Virtual Webinar - Implementing XLA's
    Jan 11, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Jan 11, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 8th February 2024
    Webinar:  Implementing XLA's - 8th February 2024
    Thu, Feb 08
    Virtual Webinar - Implementing XLA's
    Feb 08, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Feb 08, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 6th March 2024
    Webinar:  Implementing XLA's - 6th March 2024
    Wed, Mar 06
    Virtual Webinar - Implementing XLA's
    Mar 06, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    Mar 06, 2024, 3:30 PM – 4:30 PM GMT
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 3rd April 2024
    Webinar:  Implementing XLA's - 3rd April 2024
    Wed, Apr 03
    Virtual Webinar - Implementing XLA's
    Apr 03, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    Apr 03, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 8th May 2024
    Webinar:  Implementing XLA's - 8th May 2024
    Wed, May 08
    Virtual Webinar - Implementing XLA's
    May 08, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    May 08, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.
  • Webinar:  Implementing XLA's - 5th June 2024
    Webinar:  Implementing XLA's - 5th June 2024
    Wed, Jun 05
    Virtual Webinar - Implementing XLA's
    Jun 05, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    Jun 05, 2024, 3:30 PM – 4:30 PM GMT+1
    Virtual Webinar - Implementing XLA's
    What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this webinar, we will answer these questions and introduce you to the best practice approach for improving employee experience and introducing XLAs.

What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them?

Gets the answers to these questions and more whenever you need with our on-demand webinar

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