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Designing and Implementing XLAs

A selection of 2 courses, introducing attendees to the world of designing and implementing experience level agreements (XLAs).

  • Effectivity learn the fundamentals of designing XLAs 

  • Comprehensively understand the methodology of implementing XLAs and the experience management office (XMO).

Design and Implement Experience!

Designing XLAs

Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).

 

From identifying current experience wants and needs, to the various available data points within organisation, attendees will be introduced to how experience is defined  and designed around real-world employee and organisational data.

 

Duration

Designing XLAs is a 1-day course running from 9:30am - 4:30pm, UK time.


Cost

£249 per delegate on our public schedule.

£1,950 per private event (up to 12 delegates)

Implementing XLAs

Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.

We introduce the XMO concept, discussing key processes and tools necessary to managing XLAs once implemented. We cover the ways in which experience can continually be managed and kept relevant with the changing nature of experience landscape.

Duration

Implementing XLAs runs from 9:30am - 4:30pm, UK time.


Cost

£249 per delegate on our public schedule.

£1,950 per private event (up to 12 delegates)

Prerequisites: 

  • Experience Essentials or Introducing XLAs is required before taking the Designing XLAs or Implementing XLAs course.

  • Designing XLAs is required before undertaking Implementing XLAs.

Want to Upgrade to a Package of Courses?​

  • Absolutely, the cost for undertaking all courses in our Introductory programme (Introducing, Designing and Implementing XLAs) together is £549 per person.​

Who will be your fellow participants?

These classes are for all professionals and organizations struggling to improve their customer and employee experience. Attendees typically attend these classes after Introducing XLAs or Experience Essentials, or if they do not know about the practical steps of Experience Management and would like a comprehensive introduction. 

Is there an exam to take?

Neither Designing XLAs nor Implementing XLAs has an associated exam.

Upcoming Courses

  • Designing XLA's - March 2024
    Designing XLA's - March 2024
    Wed, Mar 20
    Virtual Event
    Mar 20, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Mar 20, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Implementing XLA's - March 2024
    Implementing XLA's - March 2024
    Thu, Mar 21
    Virtual Event
    Mar 21, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Mar 21, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.
  • Designing XLA's - May 2024
    Designing XLA's - May 2024
    Thu, May 23
    Virtual Event
    May 23, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    May 23, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Implementing XLA's - May 2024
    Implementing XLA's - May 2024
    Thu, May 30
    Virtual Event
    May 30, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    May 30, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.

Designing/Implementing XLAs Courses FAQs

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