Range of Valid Experience: What is it and Why is it Important to Consider for Experience Management?
Starting out with experience level agreements (XLAs) can be a very exciting process. In the early stages, where the lightbulb moment is...
top of page
Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
- Jul 10
- 4 min
A Quiet and Thoughtful Reclaiming: The Benefits of Sensitive Leaders in the Workplace
In 2023, a fantastic book by authors Jenn Granneman and Andre Sólo was published, Sensitive: The Power of a Thoughtful Mind in an...
- Jul 3
- 4 min
XLAs Explained: Bridging the Gap Between XLAs and ITIL
In the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...
- Jun 26
- 5 min
Don't Know Where Your Sentiment is Now? Here are 3 Strategies to Find Out
Throughout our assessments and consulting projects, a term we often use early on is Experience Now. This is the current picture of...
- Jun 12
- 4 min
Can AI Harm Employee Experience?
In a previous blog post, we discussed a couple of ways in which AI can benefit the experience of employees. As with everything, there are...
- May 30
- 5 min
Rust Out: What does the Antithesis of Burnout Say About Experience
Rust out, as you can probably surmise from its name, is burnout's bored younger brother. Rather than going all out, embracing stress, and...
- May 23
- 5 min
Experience and the Finance Industry: Why they Should go Hand-in-Hand
Why should the financial industry consider experience? In general, we have experiences with this industry almost, if not, daily. We rely...
- May 18
- 3 min
How Can AI Improve Employee Experience?
The concept of AI has rapidly increased in popularity and use across society in recent times. Many individuals and industries have...
- Mar 27
- 4 min
Can you Cover the Whole of an XLA with just Digital Employee Experience? Not Quite; here's why
In our discussions of Digital Employee Experience, or DEX, an image may conjure up of fantastic technological means of ensuring good...
- Feb 23
- 5 min
Exactly How Beneficial Can Good Digital Employee Experience (DEX) Be For Your Organisation?
In the past, we've spoken about how harmful bad digital employee experience (DEX) can be for your employees and business, as well as the...
- Feb 20
- 5 min
How Beneficial is Good Workplace Culture, and How Can We Achieve it?
We can all agree on how beneficial a healthy work culture can be. From increased employee happiness, health and retention to increased...
- Feb 14
- 4 min
Could this be the Winter of Disconnect?
Connecting with our employees, company and colleagues is essential. We all know this, but the importance really shows as we head into our...
- Feb 2
- 5 min
Quiet Quitting, and its Link to Experience
Over the past year, a trend began emerging in the workplace: quiet quitting. Opposed to the actual idea of quitting your job itself,...
- Jan 23
- 4 min
Why you Shouldn't Neglect DEX in Economically Tough Times
There has been much discussion recently concerning possible future recessions across various parts of the globe. Whilst here in the UK, a...
- Jan 16
- 5 min
Why We Need More 'Experience' Titles in 2023
XLAs are here to stay, and coming with them are many more job titles centred around experience. Our own experience, as well as the...
- Jan 11
- 3 min
3 Tips on Getting your Productivity Back After a Long Break
It can be difficult to get back into work mode after a holiday. Here we share 3 tips for bringing back your productivity after a long break.
- Nov 10, 2022
- 6 min
Chief Experience Officer (CXO): The Importance of Balance Between CX and EX-focused Practice
A quick Google search will bring up a plethora of reasons why a Chief Experience Officer (CXO) is important for an organisation. Indeed,...
- Oct 20, 2022
- 4 min
Experience Management Office: Why You Don't Need all Roles to Have a Strong XMO
From our early Experience Introduction class up until the final Master Class, we speak often of an Experience Management Office, or XMO....
- Oct 17, 2022
- 6 min
Anonymous Surveys: Strategies and Considerations to Improve your Response Rate
In the past, we've spoken about the advantages and disadvantages of anonymous surveys. For the projects that Bright Horse support, we...
- Jul 28, 2022
- 5 min
Experience Management Office: XMO Roles Explained
If you've attended our classes in the past, you'll be aware of the concept of an Experience Management Office, or XMO. In short, an XMO...
bottom of page