Why HR Needs IT To Keep Their Employees Happy
HR managers aspire to fulfil the needs of modern workers and address the challenge of a hybrid workforce by implementing long-term...
Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
- Mar 23
- 4 min
Named Surveys: Advantages, Disadvantages And Best Practices For Better Response
In the IT industry, surveys are one of the most effective tools to understand the kind of experience your employees or customers are...
- Mar 14
- 3 min
Anonymous Surveys: Advantages, Disadvantages And Best Practices For Better Responses
Employee Experience is based on open and honest feedback, however, the problem occurs when employees do not wish to share their honest...
- Mar 11
- 4 min
CSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2022
Customer Satisfaction or CSAT Survey responses are at an all-time low in 2022. This causes problems like ‘non-response bias’ leaving...
- Mar 8
- 4 min
Experience Management Office: Why Every Company Needs An XMO In 2022
Anyone you meet in today’s day and age will have at least one story of how their experience with a particular product or service was so...
- Jan 26
- 4 min
Employee Experience In Hybrid Working Model: How To Ensure Happy Workers In 2022?
The United Kingdom is hoping to get rid of the pandemic-related lockdown and other restrictions. From January 27, all Plan B restrictions...
- Jan 20
- 3 min
4 Reasons Why Microsoft Windows 11 Is Leading To Bad Employee Experience Right Now
Ever since Microsoft launched Windows 11 for public use in October 2021, many companies have shown hesitance in accepting it as their new...
- Jan 18
- 4 min
Chief Experience Officer: Why Every Company Needs A CXO
The role of the Chief Experience Officer (CXO) has become crucial for any major organisation in 2022, This is because customer experience...
- Dec 28, 2021
- 6 min
What Is Customer Experience, Really? Key Strategies, Factors And Tips
The term “customer experience” (CX) has been gaining a lot of attention in recent years. Many companies are wishing to make it an...
- Dec 20, 2021
- 4 min
Digital Employee Experience In 2022: Effective Digital Transformation
According to a 2021 research study done by Universiti Teknologi Mara, Malaysia, the business world is going through a fourth Industrial...
- Dec 6, 2021
- 3 min
How To Measure IT Performance In 2022? 7 Key Metrics For Success In IT
You have to agree that the need to measure IT performance has to be one of the most painstakingly important tasks that differentiate...
- Dec 3, 2021
- 3 min
Ageism: Are Companies Refusing You Work Because Of Your Age?
Credit: AARP We might want to believe that discrimination in the workplace has vanished over the past century. Today’s employees are...
- Nov 29, 2021
- 4 min
Sentiment Surveys: Employee Experience Based On Feelings & Attitude
In this day and age, sentiment regarding a company’s product or service is more valuable than ever before. Sentiment surveys and analyses...
- Nov 25, 2021
- 2 min
Discrimination At Work: Can Your Name Limit Your Job Opportunities?
The world is filled with many beautiful different countries, cultures, ethnicities, and races. Our planet is filled with diversity. What...
- Nov 11, 2021
- 2 min
Transparency At Work: 3 Ways To Gain Your Workers’ Trust
The most successful businesses are the ones where employees feel united and comfortable in their workplace. One way to achieve it is to...
- Nov 8, 2021
- 5 min
Why The Digital Health Industry Will Be A Goldmine For IT Service Providers In 2022
In the past, the healthcare industry has been infamously slow in making technological and digital advances. As a result, they have...
- Nov 1, 2021
- 4 min
Biggest IT Problems That Small-Medium Businesses Will Have To Deal With In 2022
The life of a small business owner is full of new challenges at every step of their journey to success. One of the best ways to deal with...
- Oct 19, 2021
- 3 min
IT Support For Law Firms: Why Is Information Technology Important In The Legal Sector?
Every law firm in the world aspires to be knowledge-intensive. Larger organisations understand the use of advanced technology for firm...
- Oct 15, 2021
- 2 min
Mental Health Of Employees: 3 Ways How Companies Can Address Their Workers’ Wellbeing
Mental health is important for all of us. It impacts our quality of life, performance at work, and overall wellbeing. Especially today’s...
- Oct 7, 2021
- 2 min
Real Gender Equality At Work May Take 100 Years More, Research Shows
Gender equality at work is a concept that was progressing for a while. Unfortunately, process evaluation, based on Global Gender Gap...