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Join Our Next Complimentary Experience Essentials Overview Taster

29th October: 16:00 – 18:00, BST

Enhance the Experience of your Employees. 

Improve the Experience of your Customers. 

Bright Horse supports organisations and IT departments evolve to a modern mechanism of using Experience Level Agreements, or XLAs, to improve employee experience.

Hear it from the Experience Experts

Learn about the effects and importance of experience from leading industry experts.

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Paul Wilkinson

 

Business Development Director, Three-time Conference Award Winner & Chief Architect of "The Shiny New Thing that Really Helps''

ABOUT BRIGHT HORSE

Since 2015, Bright Horse has been at the forefront of the employee experience movement and helping organisations to improve their employee's productivity. Realising that many organisations struggle with this, Bright Horse focuses on helping them fix these issues by measuring, managing and improving employees' experience of their digital workplace.

We Educate, Assess, Advise and provide Technical Solutions and support to ensure that IT delivers the right outcomes and values.

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What We Offer

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Experience Education

Fully accredited 1 - 3 days courses on all things experience and experience management

Consulting

Experience Consulting

We offer support to help start, continue or manage your XLA journey where we can coach and advise you, take it on for you, do it together with you

Nexthink

Nexthink Consultancy and Solutions

Experts in the delivery of Nexthink to customers, we have supported numerous organisations with their installation and support of Nexthink

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Events

Raising awareness of the power of experience is at the heart of everything we do. To this end, we run public webinars and courses as well as the option for private courses. Check out our upcoming events 

Coming Up

  • Oct 14, 2024, 9:30 AM GMT+1 – Oct 18, 2024, 4:30 PM GMT+1
    Virtual Event
    An exciting, rare opportunity for anyone wanting to become experience certified. Over 5 days, Bright Horse will host Experience Foundation and Experience Practitioner, providing attendees with the underlying and practical knowledge and best practices for implementing experience management.
  • Oct 14, 2024, 9:30 AM GMT+1 – Oct 16, 2024, 4:30 PM GMT+1
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Oct 17, 2024, 9:30 AM GMT+1 – Oct 18, 2024, 4:30 PM GMT+1
    Online
    This class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
  • Oct 29, 2024, 4:00 PM – 6:00 PM GMT
    Webinar
    Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
  • Nov 20, 2024, 9:30 AM – 1:30 PM
    Virtual Event
    If you're looking for a half-day introduction to experience and XLAs, Bright Horse's Introducing XLAs course is an excellent starting point.
  • Nov 21, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Bright Horse's Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs).
  • Nov 22, 2024, 9:30 AM – 4:30 PM
    Virtual Event
    Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within an organisation.
  • Nov 25, 2024, 9:30 AM GMT – Nov 29, 2024, 4:30 PM GMT
    Virtual Event
    An exciting, rare opportunity for anyone wanting to become experience certified. Over 5 days, Bright Horse will host Experience Foundation and Experience Practitioner, providing attendees with the underlying and practical knowledge and best practices for implementing experience management.
  • Nov 25, 2024, 9:30 AM GMT – Nov 27, 2024, 4:30 PM GMT
    Online
    This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
  • Nov 26, 2024, 2:30 PM – 4:30 PM GMT
    Webinar
    Would you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.