Nov 27, 20184 minWhat Is The Relevance Of IT Service Management In The Post-Pandemic Era?What does ITSM mean in 2021? Information Technology Service Management or ITSM can be viewed as a subset of Service Science focusing on...
Apr 18, 20185 minBusiness Relationship Management: Why Should MSPs Pay Attention In 2022?What is Business Relationship Management and why do we need it? If you consider the 3 key elements of the BRMI framework®, it includes...