Jul 3, 20234 minXLAs Explained: Bridging the Gap Between XLAs and ITILIn the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...
Jun 26, 20235 minDon't Know Where Your Sentiment is Now? Here are 3 Strategies to Find Out Throughout our assessments and consulting projects, a term we often use early on is Experience Now. This is the current picture of...