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Nexthink Bright Horse

Nexthink is an industry-leading management software that provides high-quality analytics, hosting, and support benefits at an enterprise level with special emphasis on improving the Digital Employee Experience (DEX). The software is excellent to increase the satisfaction and productivity of the employees, thereby improving the functionality of the company as a whole.

Bright Horse partnered with Nexthink to enable our customers to see more do more and delight more. Our core belief is that delivering a positive workplace and service experience means happy and effective employees. It means engaged employees and it means productive employees. Engaged and productive employees lead to high customer satisfaction, improved competitive advantage, and greater revenues and profits.

Why Choose Nexthink?

IT-related issues are the biggest obstacle to employee engagement and putting employee experience first means transforming the IT experience of your employees & your business. Through a unique combination of real-time analytics, automation, and employee feedback across all endpoints, Nexthink enables our customers to be more proactive, flexible, and agile. It is a global leader in digital experience management through which we allow our customers to create highly productive digital workplaces for their employees by delivering an optimal experience.

Nexthink And Bright Horse – The Partnership

With a heritage in Technology and Service Management, Bright Horse was established to enable clients to automate their service processes to improve the digital experience of their employees and customers. Our vision of using Nexthink to advance Experience Level Agreements across organisations is enabling lower incidents, improved productivity, and reduced cost which in turn is driving improved employee experience and happier customers.

Bright Horse is a leading partner of Nexthink from sales through implementation and support. Our consultants are Master Level trained and accredited. This enables us to deliver the highest quality of services to our customers. Our services include:

Nexthink Bright Horse Proof Of Values


Procurement Services


Value Assessments


Nexthink Bright Horse Design Consultancy


Nexthink Bright Horse Advisory Services


Nexthink Bright Horse Manage and Support


Key Features

According to Nexthink is a leading DEX management software with the following key features that can significantly improve a company’s productivity:

Address user experience with operational insight. Manage trending data and other information through the dashboard.
With over 700+ ‘Nexthinkers’, the family is growing at a significant rate which shows promise and quality. Engage with the users and measure their sentiment.
Spread across 11 countries and are strategically placed with the aim to solve global IT problems Quick troubleshooting.
Organised content library containing reports, queries, and remedies. Diverse, multicultural, and well-travelled
An online user community for sharing content and ideas Remediate the issues faced by the users automatically.
Integrate Nexthink insights with other platforms.


How Has Nexthink Grown In 2021?

According to Businesswire, Nexthink grew by 50% in the first six months of 2021 as hybrid work led to the increase in the need for the IT sector to revaluate its strategy to improve the employees’ digital experience.

Here’s what Nexthink CEO and co-founder, Pedro Bados had to say about this incredible growth:

“Companies want to deliver great digital experience to their employees from the design of the workplace to the successful adoption of applications and minimize downtime with automation and proactivity. This growth we’re seeing is exciting, but it’s just the beginning and we see a lot of potential in the market.”

Some of the biggest achievements in the H1 2021:

  • $1.1 Billion Valuation: According to a February 2021 Press Release, the DEX leaders reached a $1.1 billion valuation with $180 million in the Series D financial round while also adding former Adobe CEO Bruce Chizen to their board of directors.
  • Deep Intelligence For Web Applications: Adding a new Application Experience feature to their software, our partner now allows the IT teams to “understand the experience of every employee with every application all the time.”
  • DEX Hub: DEX Hub is a platform where some of the greatest minds from the IT industry join forces to share their expertise, knowledge, innovative ideas and first hand information about the ongoing topics in the IT world.

What to learn more about how Nexthink can help you measure and improve your employee experience?