Webinar
A key component to unlocking IT success and ensuring great employee experience is the creation, management and implementation of XLAs (Experience Level Agreements) to underpin improvement in employee experience. To this end, Bright Horse have put together a popular webinar on the very subject. Our Implementing XLAs webinar is delivered monthly with the aim of highlighting the importance of XLAs and how they can be implemented.
Implementing XLAs
“People will forget what you said, people will forget what you did but people will never forget how you made them feel”. This famous quote by Maya Angelou has never been more important to UK organisations as they adapt to the world of the hybrid working model. It is now independently recognised that measuring and improving the employee experience is recognised as the big differentiator for CIOs over the next 2 years.
What does this mean to existing SLAs? How do you start developing XLAs? Is there a best practice framework to follow? How can you govern these as they become the new normal? Throughout our webinar for end users, we will clearly answer the above questions and show attendees the best practice approach to improving the employee experience and introducing XLAs.
Attendees will receive practical guidance on how to implement an XLA.
Presenter
Neil Keating is the Co-Founder and CEO of Bright Horse who have been pioneering the pathway for improved employee experience since he started the company. Neil has worked in IT Services both internally and externally all his career. Having worked on creating multiple outsourcing contracts, he is an expert in designing and managing IT Services to meet organisations changing experience needs.
For the last 12 months Neil has been delivering virtual and onsite events within the UK and globally, helping organisations move from SLAs to XLAs and with partners, Experience Collab, has helped create accredited Experience courses covering both the Art and the Science of employee experience.
Upcoming Webinars
On-Demand Webinar
Wed, Apr 24OnlineApr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1OnlineApr 24, 2024, 9:30 AM GMT+1 – Apr 25, 2024, 4:30 PM GMT+1OnlineThis class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
Thu, May 09Virtual EventMay 09, 2024, 9:30 AM – 1:30 PMVirtual Event
Thu, May 09Experience Essentials OverviewMay 09, 2024, 4:30 PM – 6:30 PM GMT+1Experience Essentials OverviewMay 09, 2024, 4:30 PM – 6:30 PM GMT+1Experience Essentials OverviewWould you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Tue, May 14OnlineMay 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1OnlineMay 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Tue, May 28OnlineMay 28, 2024, 4:30 PM GMT+1 – May 30, 2024, 11:30 PM GMT+1OnlineMay 28, 2024, 4:30 PM GMT+1 – May 30, 2024, 11:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
- Mon, Jun 03OnlineJun 03, 2024, 9:30 AM GMT+1 – Jun 04, 2024, 4:30 PM GMT+1OnlineJun 03, 2024, 9:30 AM GMT+1 – Jun 04, 2024, 4:30 PM GMT+1OnlineThis class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.
- Tue, Jun 04Experience Essentials OverviewJun 04, 2024, 4:30 PM – 6:30 PM GMT+1Experience Essentials OverviewJun 04, 2024, 4:30 PM – 6:30 PM GMT+1Experience Essentials OverviewWould you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Wed, Jun 05Experience Essentials OverviewJun 05, 2024, 2:30 PM – 4:30 PM GMT+1Experience Essentials OverviewJun 05, 2024, 2:30 PM – 4:30 PM GMT+1Experience Essentials OverviewWould you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
Jun 06, 2024, 9:30 AM – 4:30 PM GMT+1OnlineExperience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.- Wed, Jun 19OnlineJun 19, 2024, 9:30 AM GMT+1 – Jun 21, 2024, 4:30 PM GMT+1OnlineJun 19, 2024, 9:30 AM GMT+1 – Jun 21, 2024, 4:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
- Tue, Jun 25OnlineJun 25, 2024, 4:30 PM GMT+1 – Jun 27, 2024, 11:30 PM GMT+1OnlineJun 25, 2024, 4:30 PM GMT+1 – Jun 27, 2024, 11:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
- Wed, Jul 10Experience Essentials OverviewJul 10, 2024, 2:30 PM – 4:30 PM GMT+1Experience Essentials OverviewJul 10, 2024, 2:30 PM – 4:30 PM GMT+1Experience Essentials OverviewWould you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
- Thu, Jul 11Experience Essentials OverviewJul 11, 2024, 4:30 PM – 6:30 PM GMT+1Experience Essentials OverviewJul 11, 2024, 4:30 PM – 6:30 PM GMT+1Experience Essentials OverviewWould you like a complimentary introduction to experience and experience management? In this short 2-hour course, we will introduce you to experience, experience management and the best practice approach for improving employee/customer experience through experience level agreements - XLAs.
- Tue, Jul 16OnlineJul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1OnlineJul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1OnlineThis class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework™ which covers the journey to measuring experience for an organsiation.
Wed, Jul 24OnlineJul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1OnlineJul 24, 2024, 4:30 PM GMT+1 – Jul 25, 2024, 11:30 PM GMT+1OnlineThis class is designed to enable delegates to build and manage XLAs. This is a hands-on, practical class detailing how to design the right XLAs for your business needs and how they need to be managed through an Experience Management Office (XMO). The class follows our XLA Design Methodology.- Aug 07, 2024, 9:30 AM – 4:30 PM GMT+1OnlineExperience Essentials provides the learner an excellent interactive taster into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience.
