Jun 26, 20235 minDon't Know Where Your Sentiment is Now? Here are 3 Strategies to Find Out Throughout our assessments and consulting projects, a term we often use early on is Experience Now. This is the current picture of...
May 30, 20235 minRust Out: What does the Antithesis of Burnout Say About ExperienceRust out, as you can probably surmise from its name, is burnout's bored younger brother. Rather than going all out, embracing stress, and...
Jul 12, 20225 minIs eXperience just enhanced Csat Surveys?Are XLAs just enhanced Csat Surveys? It's a good question. Read on to see how Bright Horse reasons otherwise.
Mar 11, 20225 minCSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2023Customer Satisfaction or CSAT Survey responses are at an all-time low. This causes problems like ‘non-response bias’ leaving customer and...