Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Don't Know Where Your Sentiment is Now? Here are 3 Strategies to Find Out

Throughout our assessments and consulting projects, a term we often use early on is Experience Now. This is the current picture of...

Rust Out: What does the Antithesis of Burnout Say About Experience

Rust out, as you can probably surmise from its name, is burnout's bored younger brother. Rather than going all out, embracing stress, and...

Is eXperience just enhanced Csat Surveys?

Are XLAs just enhanced Csat Surveys? It's a good question. Read on to see how Bright Horse reasons otherwise.

CSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2023

Customer Satisfaction or CSAT Survey responses are at an all-time low. This causes problems like ‘non-response bias’ leaving customer and...

Exciting News! XLABS and Bright Horse Merge!