Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Anonymous Surveys: Advantages, Disadvantages And Best Practices For Better Responses

Employee Experience is based on open and honest feedback, however, the problem occurs when employees do not wish to share their honest...

CSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2023

Customer Satisfaction or CSAT Survey responses are at an all-time low. This causes problems like ‘non-response bias’ leaving customer and...

Experience Level Agreements Explained: What Are XLAs?

An Experience Level Agreement, or XLA, is an experience metric that measures the gap between the experience you are delivering now, to...

Can Chatbots Really Improve Digital Employee Experience In 2022?

Bright Horse always looks for new innovations, tools, and services that can help our customers on their service maturity journey....

ITIL4 Framework: How Does It Help Digital Workplace Experience?

If the premise of ITIL was always to ensure that IT services were fit for quality and purpose and ensured business would remain...

Exciting News! XLABS and Bright Horse Merge!