Mar 14, 20225 minAnonymous Surveys: Advantages, Disadvantages And Best Practices For Better ResponsesEmployee Experience is based on open and honest feedback, however, the problem occurs when employees do not wish to share their honest...
Mar 11, 20225 minCSAT: 5 Main Reasons Why Customer Satisfaction Surveys Aren’t Working In 2023Customer Satisfaction or CSAT Survey responses are at an all-time low. This causes problems like ‘non-response bias’ leaving customer and...
Nov 25, 20197 minExperience Level Agreements Explained: What Are XLAs?An Experience Level Agreement, or XLA, is an experience metric that measures the gap between the experience you are delivering now, to...
Jul 16, 20194 minCan Chatbots Really Improve Digital Employee Experience In 2022?Bright Horse always looks for new innovations, tools, and services that can help our customers on their service maturity journey....