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Bright Horse Blogs
Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.
Can AI Harm Employee Experience?
In a previous blog post, we discussed a couple of ways in which AI can benefit the experience of employees. As with everything, there are...
Jun 12, 20234 min read
Experience and the Finance Industry: Why they Should go Hand-in-Hand
Why should the financial industry consider experience? In general, we have experiences with this industry almost, if not, daily. We rely...
May 23, 20235 min read
How Can AI Improve Employee Experience?
The concept of AI has rapidly increased in popularity and use across society in recent times. Many individuals and industries have...
May 18, 20233 min read
Can you Cover the Whole of an XLA with just Digital Employee Experience? Not Quite; here's why
In our discussions of Digital Employee Experience, or DEX, an image may conjure up of fantastic technological means of ensuring good...
Mar 27, 20234 min read
Exactly How Beneficial Can Good Digital Employee Experience (DEX) Be For Your Organisation?
In the past, we've spoken about how harmful bad digital employee experience (DEX) can be for your employees and business, as well as the...
Feb 23, 20235 min read
Could this be the Winter of Disconnect?
Connecting with our employees, company and colleagues is essential. We all know this, but the importance really shows as we head into our...
Feb 14, 20234 min read
Quiet Quitting, and its Link to Experience
Over the past year, a trend began emerging in the workplace: quiet quitting. Opposed to the actual idea of quitting your job itself,...
Feb 2, 20235 min read
Why you Shouldn't Neglect DEX in Economically Tough Times
There has been much discussion recently concerning possible future recessions across various parts of the globe. Whilst here in the UK, a...
Jan 23, 20234 min read
Why We Need More 'Experience' Titles in 2023
XLAs are here to stay, and coming with them are many more job titles centred around experience. Our own experience, as well as the...
Jan 16, 20235 min read
3 Tips on Getting your Productivity Back After a Long Break
It can be difficult to get back into work mode after a holiday. Here we share 3 tips for bringing back your productivity after a long break.
Jan 11, 20233 min read
Experience Management Office: Why You Don't Need all Roles to Have a Strong XMO
From our early Experience Introduction class up until the final Master Class, we speak often of an Experience Management Office, or XMO....
Oct 20, 20224 min read
Anonymous Surveys: Strategies and Considerations to Improve your Response Rate
In the past, we've spoken about the advantages and disadvantages of anonymous surveys. For the projects that Bright Horse support, we...
Oct 17, 20226 min read
Experience Management Office: XMO Roles Explained
If you've attended our classes in the past, you'll be aware of the concept of an Experience Management Office, or XMO. In short, an XMO...
Jul 28, 20225 min read
Green IT: How Experience Can Influence Positive Change for our Planet
At the time of writing, the UK is going through a considerable heatwave, with the temperature record broken for the second time in 4...
Jul 21, 20224 min read
Rail Strike: How Do You Measure Remote Employee Experience During Industrial Action?
As of Monday 20th June, talks broke down between rail officials and union leaders and so a week of cancellations and delays commenced for...
Jun 23, 20224 min read
3 Key Learnings For IT Professionals After 2 Years Of Remote Working
Even though the UK's lockdown has been lifted, the exact date for a permanent return to work remains unknown. Many professionals are...
Jun 6, 20223 min read
Exactly How Dangerous Can Bad Digital Employee Experience (DEX) Be For Your Organisation?
Organisations throughout the world began to recognise the value of employee experience and sentiment in 2021, particularly when it came...
May 31, 20223 min read
Being Proactive Vs Reactive In The World Of Managed Service Providers In 2022
In terms of health, prevention is always preferable to cure or treatment. The same may be said for the network health of your company. If...
May 23, 20223 min read
Top 5 Hurdles Your IT Team Faces When Trying To Personalise Digital Employee Experience (DEX)
When it comes to an employee’s work environment, only 13% of the workers feel they are completely pleased with it, claiming that it...
May 17, 20223 min read
Named Surveys: Advantages, Disadvantages And Best Practices For Better Response
In the IT industry, surveys are one of the most effective tools to understand the kind of experience your employees or customers are...
Mar 23, 20224 min read
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