Bright Horse Blogs

Get the latest and greatest information on Employee Experience, Customer Experience collated by experts in the Experience Management industry.

Jul 3, 20234 min read

XLAs Explained: Bridging the Gap Between XLAs and ITIL

In the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...

May 23, 20223 min read

In terms of health, prevention is always preferable to cure or treatment. The same may be said for the network health of your company. If...

Sep 27, 20213 min read

Image Credit: WWE Find out five tips on how to build a managed services business. Become the MSP that can compete against the bigger...

Mar 26, 20193 min read

Bright Horse ran an event based on the Service Maturity journey, talking about how to move from Chaos and Reactive support to an...

Feb 14, 20192 min read

Over the past 30 years, we have often discussed elements of IT Service Management maturity with our clients, whether related to tools,...

Jan 24, 20195 min read

Many IT teams are working ‘flat out’ just to keep the infrastructure running, and even with a state-of-the-art ITSM implementation –...

Apr 18, 20185 min read

What is Business Relationship Management and why do we need it? If you consider the 3 key elements of the BRMI framework®, it includes...