Apr 83 minXLAs Explained: How We Design ExperienceA key component in managing experience through XLAs is designing the experience we want to provide to our employees/ customers. By the...
Aug 31, 20234 minRange of Valid Experience: What is it and Why is it Important to Consider for Experience Management?Starting out with experience level agreements (XLAs) can be a very exciting process. In the early stages, where the lightbulb moment is...
Jul 3, 20234 minXLAs Explained: Bridging the Gap Between XLAs and ITILIn the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...
Jun 26, 20235 minDon't Know Where Your Sentiment is Now? Here are 3 Strategies to Find Out Throughout our assessments and consulting projects, a term we often use early on is Experience Now. This is the current picture of...