Apr 83 minXLAs Explained: How We Design ExperienceA key component in managing experience through XLAs is designing the experience we want to provide to our employees/ customers. By the...
Jul 3, 20234 minXLAs Explained: Bridging the Gap Between XLAs and ITILIn the world of XLAs, there are various data streams that we use to manage and predict experience, from SLAs and KPIs providing...
Jun 26, 20235 minDon't Know Where Your Sentiment is Now? Here are 3 Strategies to Find Out Throughout our assessments and consulting projects, a term we often use early on is Experience Now. This is the current picture of...
Mar 27, 20234 minCan you Cover the Whole of an XLA with just Digital Employee Experience? Not Quite; here's whyIn our discussions of Digital Employee Experience, or DEX, an image may conjure up of fantastic technological means of ensuring good...